1 reviews | Active since Sept 2014
No data received for 2 months after upgrade
I have not received any data for the past 2 months now. Despite my contract stating that I should receive 300 mb of data monthly and MTN gladly still deducting my money I have not received any data. I have now logged 2 separate queries and have not even received a message to state that they have been acknowledged. I have been an mtn customer for several years now and im sad to say that I am now considering moving to a different more competent service provider. I see that I am not the only customer that has had this problem and the reply is always just simply \ we have now activated the account". But what about the 2 months of data that I did not receive? not to mention the extra money that I have had to spend to purchase data separately. <br> <br> MTN is really doing a good job at making the CELL C buy out option look like a good alternative."""
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the request to provisioned your number with 300MB of data and 200sms has been logged.
We will log a query with the Billing department for a credit for the invoice dated 2015-05-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the request to provisioned your number with 300MB of data and 200sms has been logged.
We will log a query with the Billing department for a credit for the invoice dated 2015-05-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***