KB
Karen B
1 reviews | Active since Mar 2016
11 Mar 2016, 17:05
No data received
I got a new contract and qualified for one hundred gigs of data. This was on the 22nd February. To date no data received even after various calls to 808 and reference numbers and constant visits to the store. Plenty broken promises. I'm going to tell all I know never to use mtn. They are pathetic.
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2016, 15:28Hello cascod0515,
Thank you for bringing this to our attention.
Kindly be advised that we have escalated the matter to management team of the billing team to look into the matter. we will revert to you with feedback and a way forward, please allow a turnaround time 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that we have escalated the matter to management team of the billing team to look into the matter. we will revert to you with feedback and a way forward, please allow a turnaround time 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2016, 15:28
Official
Hello cascod0515,
Thank you for bringing this to our attention.
Kindly be advised that we have escalated the matter to management team of the billing team to look into the matter. we will revert to you with feedback and a way forward, please allow a turnaround time 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
Kindly be advised that we have escalated the matter to management team of the billing team to look into the matter. we will revert to you with feedback and a way forward, please allow a turnaround time 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,