CJvR
Cherryl Janse van Rensburg
1 reviews | Active since Jan 2010
08 Jun 2015, 12:55
NO DATA RECEIVED
I have a contract with MTN for many years. I have just upgraded my account. On 2 June I received my sms from MTN which informed me that they have credited my account with 200 minutes and 300 SMS. I did not receive my data for the month and I went into the store at Matlosana Mall (Klerksdorp) where I was visiting. It is the 8th of the month and I still have not received my data or a call from MTN to clarify the matter for me. I find this totally unacceptable as I have a contract which is binding both ways. I pay for data which I have not received. If I don't pay my account or only a portion of it, they are quick to contact and demand the payment. I want this rectified by end of the day, if not I will cancel my contract and go to another service provider. This is totally unacceptable and will not be tollerated. Here are the reference number for the visit as well as an e mail reference I received. REQ *** - *** [#***7]
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 10:22Hello Cherryl,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 10:22
Official
Hello Cherryl,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,