TS
Tracey S
1 reviews | Active since Sept 2010
04 Dec 2018, 19:46
No Data or Voice received
I have had my MTN account for 18yrs!!!! I get my services (voice and Data) on 2nd of every month..I DID NOT receive anything this month and when I call the call Centre I’m told I get services on the 27 of every month..so I did NOT get services on 2 Dec or on 27 November and he told me I would only get it on 27 December..HOW DOES THAT WORK??? The call center agent was purposely unhelpful and very arrogant.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Dec 2018, 16:30 Thank you for your post. We sincere apologized for any inconvenience incurred. The invoice date from the 1st was moved to the 26th. The allocations received on the 2nd is moved to the 27th. The system reflect on the 27th of November the data, sms and minutes has been allocated to the sim card. | 2018-11-27 00:49:30 | TPROVISION (23) | 2018-11-27 00:49:30 | TPROVISION (23) | 2018-11-27 00:49:30 | TPROVISION (23) Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply10 Dec 2018, 16:30
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. The invoice date from the 1st was moved to the 26th. The allocations received on the 2nd is moved to the 27th. The system reflect on the 27th of November the data, sms and minutes has been allocated to the sim card. | 2018-11-27 00:49:30 | TPROVISION (23) | 2018-11-27 00:49:30 | TPROVISION (23) | 2018-11-27 00:49:30 | TPROVISION (23) Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,