TP
Tanja P
1 reviews | Active since Jun 2015
14 Jun 2015, 10:17
No data or SMS bundle credited
I am now in the second month of my contract and no data or SMS bundles have been credited to my account. I have only received minutes.<br> I am on My MTNChoice 200.<br> I have been to the store on numerous occasions to try and rectify this issue but they always tell me to wait a few days to see if my account does get credited and then come back. I have had enough of wasting my time.<br> It is totally unacceptable that I have to pay for extra data when I'm supposed to actually receive data from my contract. I should receive what I pay for and I don't understand the difficulty in doing something so routine as crediting data and SMS bundles for a contract.
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Replies (1)MTN South Africa's replyOfficial
24 Jun 2015, 11:06Hello Tan_paul,
Thank you for your post.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:06
Official
Hello Tan_paul,
Thank you for your post.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
