No data on new contract

Going in to do an upgrade is supposed to be exciting, but all I have experienced is utter failure from MTN and your Mall@reds shop.

I upgraded to a 120GB data deal (50day 30night) for my childs home schooling. Here are my issues: 1. MTN never RICA'd the SIM card I bought from their shop (so not able to connect, I was on the call for over 68 minutes trying to get through to your call center to find this out). Day 1 child misses school 2. The speed of the device is pathetic.664 ping. 0.53download 7.06upload. This is not what I am paying for. Day 2 child misses school 3. I returned to the shop and spoke to Raoul who in turn agreed this was not correct with the speed. He logged a job with the senior technicians....and promised me a call back the same day.... Day 2 and I am still waiting. Day 3 my child misses school.

Now my issue is that I will not be paying for a device that I cannot use. My sole intention for this is to do home schooling. I returned the device within 6 days (only had it Rica'd the same day), so I have not even been able to use it, and MTN says they can't take it back.

Rather give me something that I can use and I will rather move to a different address to get Fibre, cos this cannot continue. Please contact me urgently regarding this issue. Thank you