aP
andre P
1 reviews | Active since Sept 2013
03 Dec 2015, 09:30
No data on new contract
I have app**** for a new contract with Mtn on 17 September 2015. Supposed to get 300 mb data monthly, plus 1 gig for three months of which i have received none to date. I explicitly asked to have a top up as i did not want to get nasty surprises. Well i did because the top up was never activated, i only realised this after receiving excessive bills. Even the sim swop took 4 days?<br> <br> After numerous phone calls and promises end excuses this issue is still unresolved. Is a contract binding to the consumer only?
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MTN South Africa's replyOfficial
07 Dec 2015, 14:06Hello brki,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support for the bundles to be loaded, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support for the bundles to be loaded, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Dec 2015, 14:06
Official
Hello brki,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support for the bundles to be loaded, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with technical support for the bundles to be loaded, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***