SM
Sibusiso M
1 reviews | Active since Jul 2015
22 Jul 2015, 11:35
NO Data, NO Sms's
Im not really sure how the MTN billing systems work. I have not been receiving my data bundles and sms's for my contract in two months now. <br> <br> And when i go to MTN stores, i get told \the issue is escalated and my account will be credited and the matter resolved"<br> <br> I did a follow up two days ago and i was told my issue has not been attended as yet. Question is"
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MTN South Africa's replyOfficial
03 Aug 2015, 10:46Hello sibusiso.mbele1,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that number *** was provisioned with data and sms on the 2015-07-23. The billing query has been logged to pass credit for the months when the service was not provisioned. The reference numbers are REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that number *** was provisioned with data and sms on the 2015-07-23. The billing query has been logged to pass credit for the months when the service was not provisioned. The reference numbers are REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 10:46
Official
Hello sibusiso.mbele1,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that number *** was provisioned with data and sms on the 2015-07-23. The billing query has been logged to pass credit for the months when the service was not provisioned. The reference numbers are REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that number *** was provisioned with data and sms on the 2015-07-23. The billing query has been logged to pass credit for the months when the service was not provisioned. The reference numbers are REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,