1 reviews | Active since Aug 2015
No data loaded & convert my contract to a pre paid
I have 2 major issues.On 1 line my data & airtime was not loaded for month of August 2015.MTN store confirmed this as well as call centre.Still nothing loaded but I get billed for it.On another line contract was expiring.I requested to cancel wef 11.7.15.MTN decided to go on strike.Request not attended to.Was billed for airtime etc for Jul-Aug & Aug-Sep.Said do cancellation wef 11.9.2015 then(when they decided to start working again).Retention team decided to cancel my contract line and converted to prepaid yesterday(without any call or msg to this effect)!!I lose all my airtime & data billed up to 11.9.2015! And i had purchased extra data on this line.This is so not on!All attempts to contact MTN icw this have been fruitless-no surprise there!
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that when Cancelling a contract or migrating to prepaid you will forfeit your airtime and Data bundles. it is advisable that you Utilise any bundles available when you have requested a number to be cancelled, Or before the process.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that when Cancelling a contract or migrating to prepaid you will forfeit your airtime and Data bundles. it is advisable that you Utilise any bundles available when you have requested a number to be cancelled, Or before the process.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***