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melany E
1 reviews | Active since Aug 2015
09 Oct 2015, 17:01
no data for 2 months
On the 23 of september 2015 i phoned 808 to explain that for 2 months i did not get my data, for the month of August i did not get my 300mb of data aswell as September i did not get my 300mb aswell as sms's i did not get, when ever i phone they just say that they will log the request and refund me within 7days, its been over 2 weeks, the last ref number i got was req***, the number that did not get the data was ***
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MTN South Africa's replyOfficial
12 Oct 2015, 10:46Hello melany91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You will get your full data and sms on your next billing date. I have logged a query (REQ:***) with the billing help desk to check if they will be able to credit your MTN account with the same value.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You will get your full data and sms on your next billing date. I have logged a query (REQ:***) with the billing help desk to check if they will be able to credit your MTN account with the same value.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2015, 10:46
Official
Hello melany91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You will get your full data and sms on your next billing date. I have logged a query (REQ:***) with the billing help desk to check if they will be able to credit your MTN account with the same value.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You will get your full data and sms on your next billing date. I have logged a query (REQ:***) with the billing help desk to check if they will be able to credit your MTN account with the same value.
Regards
Thabelo
REQ:***
Best regards,