MS
Minakshi S
1 reviews | Active since Apr 2016
20 Apr 2016, 10:36
No Data Connection since 5 days, pathetic service
Went for a Data connection upgrade on Friday15th April to the MTN Fourways branch, did a Sim Swap. They said, it will be active after 2 hours. The entire weekend went by, nothing worked. Called 808, they said call 1555 and 1555 said that they deal with device, not sim cards. We have been going in rounds. Then went to MTN store in Midrand on Monday, still nothing has worked.<br> Unbelievable, that its been 5 days, we are still without data connection.
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MTN South Africa's replyOfficial
21 Apr 2016, 09:52Hello minakshi2016,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that the problem was with the SIM card not being activated on the network after it was submitted.
We can confirm that the new SIM card is now active and you will need to insert the new SIM card into your device.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that the problem was with the SIM card not being activated on the network after it was submitted.
We can confirm that the new SIM card is now active and you will need to insert the new SIM card into your device.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply21 Apr 2016, 09:52
Official
Hello minakshi2016,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that the problem was with the SIM card not being activated on the network after it was submitted.
We can confirm that the new SIM card is now active and you will need to insert the new SIM card into your device.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We've perused the account and see that the problem was with the SIM card not being activated on the network after it was submitted.
We can confirm that the new SIM card is now active and you will need to insert the new SIM card into your device.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team