TB
Tracey B
1 reviews | Active since Jan 2013
14 Oct 2015, 06:40
No data as per agreed contract
Since inception of upgraded on 2 contracts no data received as per contract. Called contact centre yest they Promised 2-24 hour's! Still nothing BUT MTN NEVER FAIL TO DEBIT MONTHLY BILL! !!!! POOR SERVICE PROMISE
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MTN South Africa's replyOfficial
15 Oct 2015, 14:57Hello TraceyBi,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the provisioning management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the provisioning management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 Oct 2015, 14:57
Official
Hello TraceyBi,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the provisioning management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the provisioning management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***