NO DATA as advertised
<p>1 month ago I purchased a Mint tablet from Pick n Pay on a MTN special. While I am happy with the little tablet which works OK I am thoroughly disgusted with BOTH Pick N Pay and MTN in their attitude towards me as a customer. Their advertising states I will get 100Mb FREE data for six months. Firstly Pick n Pay did not Rica the sim card so I had to go back to the store and get that done and at the time they said I would have to put airtime to get the data within 7 days. I of course did that but STILL NO data. Two weeks later I go back AGAIN and try to talk to a person at the Cresta MTN who told me to go to Pick n Pay and sort it out (NICE?). I duly go to Pick n Pay Cresta where I purchased the tablet and they did exactly what I had done - phone MTN - 173 (NO help there) . They then phoned their head office help line who tried to sort it out through MTN and AGAIN I was told to buy airtime and I would get my data in 7 days. NO such luck. I am so sick of talking to minions who don't seem to know how to do their jobs. SORT it out!!!</p>
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MTN South Africa's replyOfficial
24 Jul 2017, 09:34Dear Gwyn,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply24 Jul 2017, 09:34
Official
Dear Gwyn,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
28 Jul 2017, 07:59I am still waiting. As usual MTN cannot get their act together beyond a stock reply. Pick n Pay and MTN do not seem to know what they are doing.
's update28 Jul 2017, 07:59
Reviewer Update
I am still waiting. As usual MTN cannot get their act together beyond a stock reply. Pick n Pay and MTN do not seem to know what they are doing.
's updateReviewer Update
11 Aug 2017, 11:32I would think a company such as MTN would actually honour their agreement but as usual I was wrong. They have again reneged on their agreement to supply 100Mb per month with their Mint tablet special. Although I have only used 43Mb for the month I get a message saying my data has expired and I must spend R4 per xmb data. Now I am really ****ed off with MTN. Useless *****.
's update11 Aug 2017, 11:32
Reviewer Update
I would think a company such as MTN would actually honour their agreement but as usual I was wrong. They have again reneged on their agreement to supply 100Mb per month with their Mint tablet special. Although I have only used 43Mb for the month I get a message saying my data has expired and I must spend R4 per xmb data. Now I am really ****ed off with MTN. Useless *****.