MA
Maxcene A

1 reviews | Active since May 2016

28 Jun 2016, 11:31

No data and SMS bundle received on my account

<p>Hi </p> <p>It's 5 days later I spoke to 6 different agents each agent tells me a different story . </p> <p>Both my lines received only the Minutes in my package </p> <p>The last consultant tells me Mtn gave me data on the 23rd which it is what I loaded myself not given as part of my package I am totally disgusted in this service.... </p> <p>I logged a call on the 21st June it's now 28th June still no luck.</p> <p> </p> <p>My contract numbers are ********** (300mb and 100 sms not recieved) and ********** 388 (500mb and 200 sms not recieved) </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply29 Jun 2016, 13:39
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated REQ: ********** and the query is still open. It was logged on 28/06/2016.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********

MA
Maxcene A's update29 Jun 2016, 14:18
Reviewer Update

When will I get created? Pls advise

MA
Maxcene A's update29 Jun 2016, 14:20
Reviewer Update

When will I get credited pls advise