FG
Fatima G

1 reviews | Active since Feb 2013

10 Jun 2015, 12:14

NO DATA AND SMS ALLOCATION TWO MONTHS LATER!!!!

Data and SMS Bundles was due on 14 May 2015. Whilst MTN is busy striking, this has nothing to do with my allocation as I pay for this. It is almost 14 June 2015 when my next allocation is due, and I have still not received the May 2015 allocation. When I initially called, a message said that they are experiencing problems with these allocations and it should be resolved soon. I have also called in a few times, received reference numbers but nothing is done about it. Totally unacceptable and very bad service. I have since had to purchase Data to be able to use my phone. This is unnecessary costs since I am paying a contract. You guys are quick to take your contract money monthly but not quick to assist with solving these issues!!!! VERY UNHAPPY CLIENT!!! This is a newly upgraded contract which I will cancel and be assured that I will not carry any cancellation fees!!!!!<br> mobile number : ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2015, 10:26
Official
Hello goodman@2013,

Thank you for bringing this to our attention.

Please accept our apologies for the delay experienced. We completely understand the frustration it causes.

Kindly note that your query has been transferred to the relevant department who will revert to your with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Peggy
REQ:***