DG
Dave G
1 reviews | Active since Aug 2015
05 Aug 2015, 11:30
No data, and pathetic attitude.
Got an upgrade on 27 June, contract to have 100 minutes, 200 SMSs, and 300 MB data. No data has been received. Until today, including 2 visits to the store at The Grove, and 5 calls to the call centre, there is no resolution. The standard reply is \.... wait 5 days......"Each time wait another 5 days"
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Replies (1)
MTN South Africa's replyOfficial
19 Aug 2015, 09:51Hello dgeffen,
Thank you for your post.
We sincerely apologise for the delayed response, according to our records for cellphone number *** your data bundle and sms's were loaded on the Network by the 24/07/2015 and you received Pro-rata of 270.96mb of data and 181sms's.
Your full Minutes, Data bundles and Sms's will be provisioned on the 21 August 2015 and on the 21st of each month going forward.
Please note that a Credit request has been logged with our Billing department for the value of the bundle you did not receive to be credited to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your post.
We sincerely apologise for the delayed response, according to our records for cellphone number *** your data bundle and sms's were loaded on the Network by the 24/07/2015 and you received Pro-rata of 270.96mb of data and 181sms's.
Your full Minutes, Data bundles and Sms's will be provisioned on the 21 August 2015 and on the 21st of each month going forward.
Please note that a Credit request has been logged with our Billing department for the value of the bundle you did not receive to be credited to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply19 Aug 2015, 09:51
Official
Hello dgeffen,
Thank you for your post.
We sincerely apologise for the delayed response, according to our records for cellphone number *** your data bundle and sms's were loaded on the Network by the 24/07/2015 and you received Pro-rata of 270.96mb of data and 181sms's.
Your full Minutes, Data bundles and Sms's will be provisioned on the 21 August 2015 and on the 21st of each month going forward.
Please note that a Credit request has been logged with our Billing department for the value of the bundle you did not receive to be credited to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your post.
We sincerely apologise for the delayed response, according to our records for cellphone number *** your data bundle and sms's were loaded on the Network by the 24/07/2015 and you received Pro-rata of 270.96mb of data and 181sms's.
Your full Minutes, Data bundles and Sms's will be provisioned on the 21 August 2015 and on the 21st of each month going forward.
Please note that a Credit request has been logged with our Billing department for the value of the bundle you did not receive to be credited to you.
Kind Regards
Itumeleng Rakoena
REQ:***