No Data and Free Call Provisioning on new LTE SIM

In April I received a new LTE sim from MTN. Since then I have had no data provisioning or the free minutes that my contract provides for every month. I have been billed for every phone call, SMS and data that I have used. My detail billing shows clearly that I'm billed for every bit of usage. I have had numerous calls to the 808 number. except for getting put on hold and finally dropped, I had only promises of 48 hour turnarounds and emailed references that I have not received. I have had no further support or resolution in this regard. I have been to the MTN stores and they indicate that I should receive the benefits as per my account, but I'm not.