rG
ronell G
1 reviews | Active since Jul 2011
02 Apr 2015, 08:35
NO DATA ACTIVATED OVER 24 HOURS LATER
i called the 808 number at 02am on 01/01/2015 and requested 1g data. the consultant made me hold for a while due to slow systems, and eventually told me it was loaded. at 4am i checked and still nothing loaded - i called again and another consultant told me it wasnt activated, so he sent it to the department to activate. at 6am i called and they told me theres nothing they can do, i must just wait. from then i tried calling the entire day and the was a \large volume of calls". eventually at 16h00 i called again and the consultnat blatantly told me it only activates after 24 hours (this has never happened before??). up until now"
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MTN South Africa's replyOfficial
15 Apr 2015, 11:34Hello ronellg,
We are truly sorry for the inconvenience caused for the delayed response to your post.
We've perused your account and see that your 1GB data bundle was provisioned on the 2nd of April 2015 by our back-end office. There was a problem with the bundle self-activating on the network and it needed to be done manually as per reference number REQ:***.
Kindly can we request that you make use of our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the delayed response to your post.
We've perused your account and see that your 1GB data bundle was provisioned on the 2nd of April 2015 by our back-end office. There was a problem with the bundle self-activating on the network and it needed to be done manually as per reference number REQ:***.
Kindly can we request that you make use of our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Apr 2015, 11:34
Official
Hello ronellg,
We are truly sorry for the inconvenience caused for the delayed response to your post.
We've perused your account and see that your 1GB data bundle was provisioned on the 2nd of April 2015 by our back-end office. There was a problem with the bundle self-activating on the network and it needed to be done manually as per reference number REQ:***.
Kindly can we request that you make use of our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the delayed response to your post.
We've perused your account and see that your 1GB data bundle was provisioned on the 2nd of April 2015 by our back-end office. There was a problem with the bundle self-activating on the network and it needed to be done manually as per reference number REQ:***.
Kindly can we request that you make use of our live chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***