1 reviews | Active since Oct 2018
NO DATA ACTIVATED after 10 days!!!
On 4 October I took out a second contract to my existing contract, an add on. After follow ups on 07/10/2018, 09/10/2018, 10/10/2018 and today the promised promotional data has still not been activated on the new contract. The team leader today has confirmed that MTN will only respond to an escalation of my enquiry if I send a copy of the contract signed on the 4th! This has never before been requested. Escalation takes anything from 24 hrs to 5 days. This is totally unacceptable. I signed up for a contract with promotional data. MTN have not met the conditions of the contract as no promotional data has been activated. How much longer will it take. Surely this is a gross neglect of my consumer rights?????
Good day Robyn Brooks
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
Good day Robyn Brooks
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
Good day Robyn Brooks
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the 20Gig has been loaded.We will look into the service rendered by our call centre staff.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
Good day Robyn Brooks
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation the 20Gig has been loaded.We will look into the service rendered by our call centre staff.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,