1 reviews | Active since Jul 2011
No data access for 3 days yet 3G and BIS logo show
For starters I have no data access from my phone for the past 3 days, though the blackberry BIS logo shows active with the 3G next to it. I don't receive emails, I can't access the web and my whatsapp isn't receiving or sending any messages.<br> <br> However when I get home in the evenings and connect through my LTE router's Wifi on the Telkom Mobile network, all the emails comes through, all the whatsapp messages comes through and I can go on the internet.<br> <br> Now this morning I decided I need to contact your customer care on 808, the prompt where I enter my cell number related to my query says my number is an invalid contract number. The same happens when I tried your 173 service.<br> <br> What the hell is going on???!!!<br> <br> I want answers in the next hour or two, else I will port my number to vodacom.<br> <br> Please sort out asap<br> Claude<br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Technical supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Technical supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***