FZ
Faith Z
1 reviews | Active since May 2017
16 Jan 2018, 12:55
No data.
I have a contract with Mtn.on the 14th of every month I receive 50 minutes,50 SMSes and 300 MB data.on the 14th of this month I only got the minutes and the SMS.Up until now my data hasn't been loaded.i called yesterday hoping that they'll load it only for them to tell me to wait until I get an SMS about my quiry.i haven't received anything even now.
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Replies (2)
MTN South Africa's replyOfficial
16 Jan 2018, 15:26Good day Faith,
Thank you for your post.
We apologize for the for not loading your data for this month. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have logged a request to load your data with the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply16 Jan 2018, 15:26
Official
Good day Faith,
Thank you for your post.
We apologize for the for not loading your data for this month. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have logged a request to load your data with the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
16 Jan 2018, 15:28The reference number for this request is : ***
Best regards,
MTN South Africa's reply16 Jan 2018, 15:28
Official
The reference number for this request is : ***
Best regards,