zW
zelda W
1 reviews | Active since Sept 2012
06 May 2016, 04:58
No data
I upgraded my phone on Monday after a he'll of an ordeal to find a Samsung S 6. We finally had to drive all the way to Sasol burg to do the upgrade. The deal I've upgraded to is the 2 gig pm + 30gig promotion. I have not received any data yet and logged 3 ref nrs. Firs they sent my first ref to the wrong dept. Second day they resend it. Today the rude consultant told me that I will only receive all my data on the 21st! I asked to speak to a manager and she kept me on hold for an hour! Had to put the phone down! Mtn please collect your useless phone without data and cancel my contract.
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MTN South Africa's replyOfficial
06 May 2016, 10:50Good Day zeldawarden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the management team of our Billing team to attend to the matter urgently and provide feedback.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply06 May 2016, 10:50
Official
Good Day zeldawarden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the management team of our Billing team to attend to the matter urgently and provide feedback.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,