No cutomer care from MTN!!!!!!

I am not sure why I bother to write this report on my experience with MTN as a person can just google whether MTN responds to negative comments on their service to see that they do not bother to respond. Their customers do not mean anything to them. I am going to cut it short. I went into a monthly contract with them for WI-Fi service. The rooter was delivered promptly and I activated it. It took 24 hrs to register the SIM before I had WI-Fi. The WI-FI laster not even 24 hrs when the rooter stopped working. In a case like this, a person, to their instructions, must take the rooter to one of their shops. The 3rd shop that I tried could only help me and said that they would send the rooter in for repair and hopefully, I will get it back after about 2 weeks. I could not wait 2 weeks with no WI-FI, so I canceled the contract. I had to pay R670 for the free-to-use rooter to be delivered. They then subtracted about R355 from my account with no reference to what it was for. I then reversed the deduction and sent them a letter, telling them that I did not have the rooter anymore and that they must explain what the R355 was for. They did not answer my letter or react at all to my question about what the amount was for. Their next invoice was just inflated by R20. This happened twice when they threatened to stop all services to me as well as to give me over to a credit bureau. I did not want anything more to do with them and paid the amount. I will go tomorrow and change my phone service over to another cell supplier. Do not deal with this co that does not give a **** about their customers if you are looking for advice.