JN
Johan N
1 reviews | Active since May 2015
27 May 2015, 11:02
No customer support and incorrect billing
I cancelled my expired contract thru the MTN shop in Langeberg Mall in Mossel Bay , the lady phoned them and everything was done.<br> after 6 months the contract is not cancelled and they still billing me .<br> My other contract what we upgraded are billed incorrect and the blackberry internet that we do not have are on there as well ,the invoice total are also incorrect.<br> I am trying for 6months now with less than zero results .<br> Hope fully they contact me now.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Jun 2015, 11:06Hello Johannel6908@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. kindly note that the number has been migrated to pre-paid and credit will be passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. kindly note that the number has been migrated to pre-paid and credit will be passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2015, 11:06
Official
Hello Johannel6908@,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. kindly note that the number has been migrated to pre-paid and credit will be passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. kindly note that the number has been migrated to pre-paid and credit will be passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
