No Customer Service when Early Upgrade requested

I have been a customer for over 10 years and on the 28th of December I went into the Cape Gate Branch (Cape Town) to inquire if I can upgrade early as my one phone is not functioning properly and the other is missing.<br> I was advised they cant assist in store I should phone 808. The Call Centre advised my account is in arrears and the Early Upgrade wont take place. I advised it cant be as because I am only due on the 1st. After being put through to numerous departments a Gentleman advised he will escalate to Retention's. <br> I called today to inquire again and advised earliest I can upgrade is the 1st of February due to a bad credit record because my Debit Order bounced!! I have requested cancellation before!! I was in the Cape Gate Branch on the 1st of January and paid R580 Cash! When in the branch I asked the cashier to cancel the Debit order as I find it easier to pay by cash. Now just because no one ever bothered to cancel my debit order it reflects as a bad payer and no upgrade can be granted!!! <br> I dont want to move to another provider, Please can someone assist, I have no proper working phone and cant wait a month!<br> Regards<br> <br> Brigitte Schwerdtfeger<br> <br>