1 reviews | Active since Jul 2015
No customer service whatsoever
I have no idea why MTN does not just shut down , why people still have contracts there is beyond me because they have NO customer service whatsoever !!!!!! For months I have been trying to get my work contract statements to no avail...what makes me even more sick is the fact that these are for a business account and i need to report to my seniors but i cannot provide statements....I am going to take this futher if i dont get feedback immediately ...Im sick and tired of your pathetic service , someone better phone me now with concrete feedback on where my statements are or there will be some serious drama and trust me this is not a threat because i have had it with MTN .....I want a call now and i want those statements now
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today on both numbers provided without any luck. Unfortunately, we are unable to retrieve any information on our records with both numbers provided and this does delay the resolution time.
Please contact us on the number that we have left on your voicemail so that we can assist you accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today on both numbers provided without any luck. Unfortunately, we are unable to retrieve any information on our records with both numbers provided and this does delay the resolution time.
Please contact us on the number that we have left on your voicemail so that we can assist you accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***