SV
Sjaana V
1 reviews | Active since Mar 2015
24 Mar 2015, 14:31
NO CUSTOMER SERVICE WHAT SO EVER!!!!!!
I HAVE BEEN TRYING TO GET THROUGH TO CUSTOMER SERVICES FOR THREE DAYS!<br> ALL THE NUMBERS THAT THEY PROVIDE YOU WITH ARE EITHER ENGAGED OR RING FOR LITERALLY, AN HOUR! ITS RIDICULOUS!<br> I WANTED TO CONTACT THEM REGARDING MY ACCOUNT. THEN THEY MESSAGED ME YESTERDAY SAYING THEY WOULD SUSPEND MY ACCOUNT IN TWO DAYS - WHILE I AM TRYING TO CONTACT THEM REGARDING MY ACCOUNT. THEN THEY SUSPENDED MY ACCOUNT TODAY.. NOT EVEN TWO DAYS TIME!!!!<br> STILL BATTLING TO GET HOLD OF THEM TO SORT THIS ISSUE OUT.
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 15:19Hello HoneyBoo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records our contact centre was in contact and to have the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records our contact centre was in contact and to have the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 Apr 2015, 15:19
Official
Hello HoneyBoo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records our contact centre was in contact and to have the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records our contact centre was in contact and to have the matter resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***