1 reviews | Active since Feb 2015
no customer service Shocking!
I have been an Mtn customer for years, I changed my contract for my samsung galaxy in August last year! I have it in WRITING!! an actual contract. I discovered in December last year that i was still being charged for my old contract. oh sorry they say it wasnt captured? I have been over charged now for 7 months i have phoned, I have been into the store to be told its getting sorted out. Some one will phone you. They even sent me a bill with R0.00 owing, saying so sorry. On the 1st of Feb i get charged again still on the old contract.? To date i am Still waiting for a phone call as you owe me money now. This has gone on FAR TOO LONG!!! Mtn has no customer service whats so ever. mtn you are *****ing money and i want my money back now!<br> <br> <br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for credits, with regards to the package it was rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for credits, with regards to the package it was rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
