1 reviews | Active since Jul 2011
NO customer service on our corporate account
For the past 6 months we have been trying to resolve some account issues with our MTN accounts person. Despite numerous emails, begging for assistance, phonecalls which go unanswered, messages are not returned, we are out of options. Even when we requested information to terminate our corporate accounts with MTN, no one even bothered to acknowledge the email! I am horrified. Something which could have been easily resolved has turned into a nightmare, still without resolution! When asked who our account person's manager is, i was told she doesn't know! It turns out she isn't actually responsible for our account, but neither have we been passed to anyone else. All i get is excuses, and little to no response from her, or anyone else at MTN. Truly Appalling!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the billing department to assist you with the URL reports.
*** > REQ:***--- Please assist client is requesting for a URL report for the month of August 2015.----2GB
*** > REQ:***-- Please assist client is requesting for a URL report for the month of August 2015.--MTN 750
*** > REQ:***--- Please assist client is requesting for a URL report for the month of August 2015.-2GB
*** > REQ:***-- Please assist client is requesting for a URL report for the month of August 2015.--2GB .
The credit controller Lizel Morris has been included in the request. If the cancellation has not been done for the numbers on the contract you may send to me the request on the company letterhead with authorized signature and the ID copy attach. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the billing department to assist you with the URL reports.
*** > REQ:***--- Please assist client is requesting for a URL report for the month of August 2015.----2GB
*** > REQ:***-- Please assist client is requesting for a URL report for the month of August 2015.--MTN 750
*** > REQ:***--- Please assist client is requesting for a URL report for the month of August 2015.-2GB
*** > REQ:***-- Please assist client is requesting for a URL report for the month of August 2015.--2GB .
The credit controller Lizel Morris has been included in the request. If the cancellation has not been done for the numbers on the contract you may send to me the request on the company letterhead with authorized signature and the ID copy attach. The fax number ***.
Kind Regards,
Alice van der Merwe
***