No customer service from MTN SP
<p>I have been trying to get a hold of MTN SP for the last 48hours. My line got suspended so I payed the amount due with an eft from my capitec account directly into MTN's ABSA account at 09:30am yesterday morning, since then I can not get a hold of any operator on the 808 number (if I call from my mtn cellphone nr I can not even choose the option to speak to an operator as it dissconects automatically, so I need to call from a landline (wich is NOT toll free) and then it just keeps on playing the stupid MTN tunes for almost an hour without speaking to an operator. If I call after 8pm in the evening there is an automated voice saying we are closed and office hours is just untill 8pm (they state that the 808 nr is a 24hour customer service hotline - Clearly Not!! Phone still suspended 48hours later, the money should have reflected in their account by now. </p>
Good day Mandi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your line has been reactivated. Our records show that your account is on cash payment basis and payment is due within 21 days after you have been invoiced. On your account, payments are due by the 4th of each month. The last payment received at the end of September was for the invoice dated 2016-08-13. Your balance due is R529.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Peggy
REQ:***
Good day Mandi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your line has been reactivated. Our records show that your account is on cash payment basis and payment is due within 21 days after you have been invoiced. On your account, payments are due by the 4th of each month. The last payment received at the end of September was for the invoice dated 2016-08-13. Your balance due is R529.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Peggy
REQ:***