1 reviews | Active since Jul 2015
No customer service, follow up
MTN, who rep**** to our mail,but nothing has happened It's now seven working days,and no reply to our issues. It confirms what we said, no customer service. Ayanda Mthimkhulu,does it take so long to sort this out and not telling us what is happening
Good day Gary
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Please note that I have escalated this to the Regional manager and I will provide feedback as soon as I get a response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Gary
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Please note that I have escalated this to the Regional manager and I will provide feedback as soon as I get a response.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team