JG
Jonathan G
1 reviews | Active since Mar 2012
23 Jun 2015, 13:51
No Customer service EVER!!!
My latest bill is very inflated and I have been trying to query why.. I am unable to access any details online...the site simply says server error. I have sent a support email from the website over 10 days ago and tried to call 808 several times without ever being able to speak to anyone or receiving a response. The debit order on my account is also running on incorrect and random days. As of right now I have been on hold with 808 for 22 min and counting...
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 16:55Hello JONG23,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more details as to why you think your bill has been inflated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more details as to why you think your bill has been inflated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 16:55
Official
Hello JONG23,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more details as to why you think your bill has been inflated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more details as to why you think your bill has been inflated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,