NO CUSTOMER SERVICE AVAILABLE FROM MTN

I noticed the other night that when I do a balance enquiry on my MTN prepaid number, I have more than sufficient airtime, and yet, when I try to make a call, it says I have No airtime. Ok? So here I am mistakenly thinking that as a customer, I should be able to speak to A LIVE WALKING BREATHING PERSON should the useless options on your prompts not be what I need? Oh no.. apparently MTN has decided to completely remove this option. The whole idea of a customer actually being important enough, to be listened to, is laughable. Tried 173, 1808, etc etc and all that happens, is I get routed to the same irritating message which says, our options have changed, we no longer wish to talk to you so unless you can help yourself with these options, please go get *****ed. Finally phoned 14th Avenue, only to be told, no we don't have a customer service line, those are the numbers you must phone. So here's to you MTN - ***** YOU!! SIM is being cut up and burnt - VODACOM is going to bleed you dry of every customer you have! And I think, looking at the complaints on here, that's happening VERY quickly!