1 reviews | Active since Apr 2017
NO CUSTOMER SERVICE AVAILABLE
I don't know it is possible that MTN can state that we are R3000 in arrears when every month we pay R1500 - R2000 on the account. When I request for full statements from December until now last week Friday, I still have not received a response from them.
Now they are threatening to cut the phones even after I have disputed this amount? What kind of customer service is this?
Good day Mr van Staden,
MTN account A***
We have received a complaint on Hello Peter regarding account owing R 3,130.25.
Please find the attached open items report that reflect the account is paid short every month.
The email address on Hello Peter is in daughter name and she does not have authority on the account.
The system did not bill the account for promo fee on the January invoice and added this charged on the February invoice. The March invoice is billed correctly.
We have sent to you the open items report to your dad email address ***
Warm regards,
Alice Van Der Merwe
Complaints Analyst
Good day Mr van Staden,
MTN account A***
We have received a complaint on Hello Peter regarding account owing R 3,130.25.
Please find the attached open items report that reflect the account is paid short every month.
The email address on Hello Peter is in daughter name and she does not have authority on the account.
The system did not bill the account for promo fee on the January invoice and added this charged on the February invoice. The March invoice is billed correctly.
We have sent to you the open items report to your dad email address ***
Warm regards,
Alice Van Der Merwe
Complaints Analyst