1 reviews | Active since Jul 2016
No customer service at all
<p>Today I purchased an MTN sim card from pick n pay trade route mell. Their rica machine was not working so they advised to to go to the MTN store 2 shops away. I did so and when i got there one of the men who work there flat out refused to help me rica the sim card and said that i must buy the card from them, then they will rica it. Its actually not about the amount to buy the sim card but its the principal. I walked in with an MTN sim card for pete's sake!!! and here i sit with a card that is not RICA'd. i need someone to call me ASAP on ********** 355</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***