NO CUSTOMER SERVICE AT ALL....

I have been battling with mtn from March. I first noticed a new number on my account on the 19 March 2019. I went to the nearest mtn shop as the call centre was closed. they told me that i don't need to worry as the number has already been cancelled on the 6 March 2019. At the begin of April i started getting messages that i need to pay R2294 and they switched off my phone. I went back to the same MTN store where they requested a credit and reconnected my phone. They said that the credit will be made to my account within 48h which did not happen. I phoned the call centre and they also assured me that the credit would be done in 48h and again nothing happened.

And from there EVERY monday my phone is switched off where a have to go and ask what is going on, i phoned the head office where they said i must email them and they will sort out the credit within 4 workings days. Yet nothing happened. I laid an official compliant two weeks ago they phoned me and said my account would be sorted within 10 working days. my phone is disconnected again and the call centre said i have to go in to a store to reconnect it. this is pathetic..... the worst part is that it is MTN that made the mistake and now its been 3 month later with no one getting back to me or sorting out this mess.