No customer service at all
<p>Trying to get hold of customer service for the last week and a half with no luck at all. When you dial 808 and press "0" to be transfered to the next available consultant the line goes dead. When you try calling after 5pm the automated voice tells you that office hours is from 8am to 5pm and here I thaught that it is a 24hours customer care line. So fed up with mtn. Can not use my phone for the last week and a half.</p>
Good Day Mandi Van Der Mescht
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all your services are active on your line. Your number has been resetted on the network. Should you need to contact customer care for assistance, please call 808 and select option 0 to be transferred to a consultant.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Mandi Van Der Mescht
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all your services are active on your line. Your number has been resetted on the network. Should you need to contact customer care for assistance, please call 808 and select option 0 to be transferred to a consultant.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********