no customer service at all

I went in on 26/10/15 to register a claim on my broken phone. where claim forms was filled in. 2 weeks later i went in and was met with unprofessionalism and incompetence beyond words. I then found out that the incorrect forms were given to me in the first place.without being notified. I went back on the 13th of November. Its the 15th,and the claim has not been sent in as yet. The person who was dealing with this, seemed to really not feel the need to help me. I have NEVER SEEN SERVICE THIS BAD. She was so rude and very unprofessional. And blamed me that she couldn't get hold of me. And its almost a month and my.problem is still not solved!