JM
Johan M

1 reviews | Active since Oct 2009

01 Jun 2015, 12:56

NO CUSTOMER SERVICE AS ALWAYS

As usual the mtn customer service sucks, never responding and spending hours on the line holding for some one to answer and then when they do WELL SUPRISE they cannot resolve the issue <br> <br> it does seem like the ceo's of mtn is only there for the millions they pocket as there is ZERO customer service<br> <br> I want to terminate my contracts HOW LONG DOES ONE HAVE TO WAIT FOR MTN TO GET BACK TO A PERSON WITH THE AMOUNT TO PAY<br> <br> QUERIES HAVE BEEN LOGGED AND ARE ALL PENDING <br> <br> RESOLVE THE ISSUE <br> <br> I HAVE PAID FOR SERVICE SO I EXPECT SERVICE

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 14:09
Official
Hello johjohjoh,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the amount payable to terminate your number ending in 093 is R2 644.95. We are investigating the the details of the modem and will revert to you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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