1 reviews | Active since Sept 2014
NO customer service after hour
<p>Hi</p> <p>On a new contract I was told to contact mtn on ********** 622 as it is a 24hr number to activate a new contract sim card. The number says the center is closed. the consultant said I only have two days to activate the contract when the contract was bought over the phone. Even the MTN shop is not open over the week end.</p> <p> </p> <p>Regards</p>
Thank you for your post
We acknowledge the receipt of your complaint.
Apologies for the inconvenience experienced, please contact our activation department on *** Mon to Fri 8:00 to 17:00 they will assist you with activation.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post
We acknowledge the receipt of your complaint.
Apologies for the inconvenience experienced, please contact our activation department on *** Mon to Fri 8:00 to 17:00 they will assist you with activation.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***7