1 reviews | Active since Jan 2012
NO CUSTOMER SERVICE
Can I have my claim escalated to senior management as my claim has not been attended to since 03/08/2015 and the turnaround time is 5 days, I have informed the consultant that can I have MTN email me as I have no phone. I HAVE EMAILED CALLED THE CALL CENTRE FOR ASSISTANCE AND THE NUMBER IS ALWAYS BUSY EVERY SINGLE MOMENT. I demand a response today from the MTN insurance department on WHERE TO TAKE MY PHONE for repairs or the replacement of my phone. I don't know why service levels have dropped to a minimum low with MTN it actually suprises me how a company of such stature neglects the its customers, this will result in a great lose for the company. That's if service is still a high priority in business for MTN today.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance department management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Insurance department management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***