1 reviews | Active since Aug 2017

01 Aug 2017, 12:38

NO customer service

<p>In March 2016, during the transition from Autopage to MTN, I received bills from both Autopage and MTN. Since I received the Autopage account first, I duly paid the amount to Autopage. When I later received an invoice from MTN as well, I realised that the amount paid to Autopage showed as "outstanding" on the MTN invoice. I called the MTN customer services who promised to look into it, but have had no feedback in this regard.</p> <p>In June 2017, I wrote again, pleading them to look into the matter. I was told that my account is up to date, however, my account still reflects the outstanding amount. In fact, I also continually receive sms'es warning that my account will be suspended if I do not pay the overdue amount. </p> <p>On contacting customer service, showing evidence of the sms'es etc. they respond with "your account is up to date"!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
's update02 Aug 2017, 11:28
Reviewer Update

Dear Willem,

Many thanks for your response. Please note that my outgoing calls have now been suspended, so your urgent assistance will be appreciated.

Frannie