NO customer service
<p>In March 2016, during the transition from Autopage to MTN, I received bills from both Autopage and MTN. Since I received the Autopage account first, I duly paid the amount to Autopage. When I later received an invoice from MTN as well, I realised that the amount paid to Autopage showed as "outstanding" on the MTN invoice. I called the MTN customer services who promised to look into it, but have had no feedback in this regard.</p> <p>In June 2017, I wrote again, pleading them to look into the matter. I was told that my account is up to date, however, my account still reflects the outstanding amount. In fact, I also continually receive sms'es warning that my account will be suspended if I do not pay the overdue amount. </p> <p>On contacting customer service, showing evidence of the sms'es etc. they respond with "your account is up to date"!!!!!!!!!!!!!!!!!!!!</p>
Dear Willem,
Many thanks for your response. Please note that my outgoing calls have now been suspended, so your urgent assistance will be appreciated.
Frannie
Dear Willem,
Many thanks for your response. Please note that my outgoing calls have now been suspended, so your urgent assistance will be appreciated.
Frannie
