No customer service

<p>I went to a MTN store on the 22.12.2016 to go and buy to tablets for our 2 kids for Christmas. When I got to the store the staff was very friendly and I felt valued the explain to me that I need to apply for a new account what I did. I received a sms to inform me that my application was approved and that I need to go to the store where I app**** and that what I done.</p> <p> </p> <p>When I got at the store the staff was ready to assist me with my needs and advise where they need to. I took 2 Mint tablets that is a product of MTN and the staff advise me that we need to open the packages and check that it is working. We done it and the tablets switch on and they advise that they are happy I can put them back in their boxes and I done it and I also put the sim cards in each box. On Sunday Christmas day our kids opened their presents and on opening the tablets we found that not 1 of the tables want to connect.</p> <p> </p> <p>The 1 table advise that no sim is insert after the sim was insert before the tablet was switch on and the other tablet advise no network connects but the MTN store loaded each sim card with 500mb as per the contract I took out. I phoned MTN 808 and the lady I spoke to advise me that the sim cards is not RICA she advise that I need to phone the RICA department I’ve done it and the lady at the RICA department advise me that she can’t do anything for me I need to go to a MTN store I also ask about the data on the sim cards and she advise it was load with 500mb data but there is only 320mb data on the sim cards and I ask her how it is it possible because nobody used the sim cards as the tablets is not working and she couldn’t answer me.</p> <p> </p> <p>So I phoned again MTN 808 and explain my concern to the lady that answered and she advise me that I don’t need to worry I can go to any MTN store and the will sort me out the devices is still in the 7 day exchange period .</p> <p> </p> <p>So this morning 27.12.2016 I went to MTN in the Vaal Mall the lady that assist me was Anna and she Rica the 2 sim cards and I then say the other problem is the 1 tablet that shows no sim is insert. She took a other sim card and insert it to the device and also saw the same fault and advise me that the device is faulty and I need to take it back to the store where I brought it from. When I ask her why can’t she exchange it as per MTN 808 advise that any MTN store can assist me she advise no because they are a franchise store and not a dealer.</p> <p> </p> <p>Nowhere on 1 of the 2 stores say’s it that the store is a franchise or a dealer store who on earth must a customer like me know.</p> <p> </p> <p>Nobody at the store or at MTN 808 wanted to take responsibility for the inconvenient I had since Sunday my son very upset because he is unable to use his tablet and nobody wanted to assist and get the problem solved with the devices.</p> <p> </p> <p>I wonder what would happen if I brought the 2 tablets from a MTN store where I was on vacation would MTN also expect me to take the tablets back to the store where I brought it.</p> <p> </p> <p>I need to go back to the store tomorrow in my time and sort out MTN fault and hopefully their will not be any problems.</p> <p> </p> <p>I just think it’s unfair towards a customer to send the customer up and down and not take any responsibility.</p> <p> </p>