1 reviews | Active since Jul 2011
No customer service
<p>So today my dad phoned MTN to clarify a matter where they notified him that his phone bill is R16k. They said that he must not worry, it is their fault, just wondering, the debit orders is almost due, what is going to happen if that amount go through at the end of the month, must we still not worry as you suggest. Do your work and resolve the matter at hand, dont just say dont worry. You are getting paid to do a job and the problem is not going to resolve itself</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the matter has been identified and resolved on the network .resolved as per ref number REQ:*** and SMC/***. The high charges have been removed from the affected client’s bill.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the matter has been identified and resolved on the network .resolved as per ref number REQ:*** and SMC/***. The high charges have been removed from the affected client’s bill.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***