1 reviews | Active since Aug 2016
No customer service
<p>I took my cellphone in for repair on the 19/07/2016.Then started the wait for any response from MTN.I have contacted MTN repair department a number of times to get no help on what had happened to my phone.I then contacted the place MTN had sent the phone to and they kindly sent me the proof that my phone had been repaired and sent back to MTN Midrand.Again I followed up with MTN and received no help.I then sent an e-mail to the customer care department to get a automatic reply that they would look into my problem.Well what happened yes nothing.My next port of call was MTN H/O on 14th Ave.Chatted to a consultant explained that I need my phone ,gave him all my documents and proof of the phone been sent to MTN Midrand.Yes he would look into it straight away and come back to me.Well yes I am still waiting.I understand that we do not get service in South Africa but this is the worst I have come accross.I have been with MTN for over 20 years and this will be the last time I renew the contract.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********