1 reviews | Active since Aug 2011
No Customer service
<p>After phoning 808 and a few times being told I need to go to a branch to find out the answer to my query of migrating my package which has ended up being all calls and no data with no option of converting, so basically throwing my money away on my contract, I was told I have to go to a store. I was buzzed in through the gate at the K90 store, no other customers in the store, and two employees never even looked up. I stood and waited for one of the two to acknowledge me, Neither did. They happily buzzed me out when I walked out again. Beyond Disgusting customer service</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have escalated the matter to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have escalated the matter to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
