No customer service

<p>I have requested MTN to remove my month to month 100 meg data package to no avail for 2 months now.</p> <p>I upgraded 3 months ago to a new package which included data. On the old package I did not have enough data so I added a month to month 100 Meg data bundle to my account. I fogot to cancel this when I upgraded and when the next bill came, I asked MTN to remove it. Ref REQ*** has reference. The next bill came and I was still being charged. I then phoned again last week and spoke to Barbera and got reference ***. She would phone me back to let me know once it was removed. I got no phone call back so I phoned again today and spoke to Leon with reference *** who could also not help me to remove the packagae and who told me that he would escalate the matter. I am sorry but how can your staff not be able to remove the data package from my account ????. Please remove this packagae before the end of the month as otherwise I will be charged another month for something I do not even use anymore. Also reverse the money that you charged for the data from the time I made the initial call with reference REQ***. GET YOUR ACT TOGETHER AND GIVE CUSTOMER SERVICE. Don't try and make excuses the whole time.</p>