BC
Braam C
1 reviews | Active since May 2016
03 May 2016, 08:14
No Customer Service
No feedback on my query ref. no. 155 655 807 about a double payment charged with the subscriber base transfer from Altech Autopage end of March 2016. My account was debited by Autopage on the 31st of March 2016 with R407.30 while MTN displayed on the new account statement that my account will also be debited. My contract termination date was on the 1st of April and I migrated to pre-paid. Why did you debit my bank account with R666.15 on the 29th of April?
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MTN South Africa's replyOfficial
13 May 2016, 13:26Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that you were not billed R 407.30 on your MTN account. The amount of R 666.15 debited on 2016-04-29 is for the invoice dated 2016-03-16 for both your lines amounting to R 533.08 ( R383.40 + R 149.68) plus the invoice dated 2016-04-07 for R 133.07 for the usage up until the number was migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply13 May 2016, 13:26
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that you were not billed R 407.30 on your MTN account. The amount of R 666.15 debited on 2016-04-29 is for the invoice dated 2016-03-16 for both your lines amounting to R 533.08 ( R383.40 + R 149.68) plus the invoice dated 2016-04-07 for R 133.07 for the usage up until the number was migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***