1 reviews | Active since Oct 2013
NO CUSTOMER SERVICE
Good day<br> <br> This is happening for the second time where i sent my device for repairs and i wouldn't receive any feedback from MTNSP. Now when you call the 808 customer number they will tell you that they are not suppose to transfer you to *** which is the MTNSP insurance, you call that number you shall hold for more than 30 mins. <br> <br> I have sent tweets and they've been telling me i will receive a call from one of our agents it's been 5 days since my device went in for repairs, without any communication from your company. Now all i want to know is WHAT SHOULD ONE DO? I have sent emails to the insurance queries received numerous reference numbers BUT still no call.<br> <br> Then you will be telling me that i have to pay for the device to be fixed yet i pay the insurance. <br> <br> I humbly request that someone CALLS ME TODAY and give me proper feedback.<br> <br> Regards<br> Benedicta
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Insurance claim for the number *** was approved, the claim reference number is 462758. The system shows that a consultant from the Insurance department called you today in regards to your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Insurance claim for the number *** was approved, the claim reference number is 462758. The system shows that a consultant from the Insurance department called you today in regards to your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***