SL
Shane L
1 reviews | Active since May 2015
14 May 2015, 10:38
NO CUSTOMER SERVICE
At the end of April 2015 my bank account was debited for over R3000 by MTN on a 3G account which I have had for three years and never exceeded the nominated R120 per month contract amount. I have not received a statement from MTN in nearly a year and now that I need one to find out what happened, there is no assistance from the company. I have tried phoning and SMS but get no response. An email I sent to MTN got a response, saying I was charged for usage, but once more no statement. I am in desperate need of answers!!!
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MTN South Africa's replyOfficial
17 May 2015, 11:47Hello ShaneLot,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records you were in-contact with our consultants and they printed out the invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records you were in-contact with our consultants and they printed out the invoices.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 May 2015, 11:47
Official
Hello ShaneLot,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records you were in-contact with our consultants and they printed out the invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to records you were in-contact with our consultants and they printed out the invoices.
Best regards
Mantoa
REQ:***